Privacy Policy

Last updated: February 14, 2026

1. Information We Collect

When you create a TeamCord account, we collect information you provide directly, including:

  • Account information: Name, email address, phone number, and profile photo.
  • Team information: Team names, sport types, age groups, member rosters, and event schedules.
  • Communication data: Messages, announcements, and event comments sent through the platform.
  • Usage data: How you interact with TeamCord, including features used, pages visited, and actions taken.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve TeamCord services.
  • Send notifications related to your teams, events, and account activity.
  • Power AI features that help coordinate team scheduling and communication.
  • Respond to your requests, questions, and provide customer support.
  • Detect, prevent, and address technical issues and security concerns.

3. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

  • With your team: Information you share within a team (messages, RSVPs, profile details) is visible to other team members based on their role and permissions.
  • Service providers: We work with third-party services (hosting, email delivery, analytics) that process data on our behalf under strict confidentiality agreements.
  • AI processing: Team data is sent to AI service providers to power natural language commands and automated features. This data is not used to train AI models.
  • Legal requirements: When required by law, regulation, or legal process.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Children's Privacy

TeamCord is designed for use by coaches, parents, and team administrators. We do not knowingly collect personal information from children under 13 without parental consent. Player profiles are created and managed by coaches or parents.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your account and data.
  • Export your data in a portable format.
  • Opt out of non-essential communications.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@teamcord.app.